Founded in the early on 2000s, Redbox Automated sleeve LLC is one American and Canadian rental company offering movie at your designated kiosks, via on-demand streaming, and cost-free Live TV.

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Compared to your competitors, Redbox has actually a ‘return anywhere’ policy allowing customers come return their rentals to any kind of Redbox kiosk, nevertheless of what kiosk the rental was initially picked increase from.

Given that some customers room not pleased with the service, the is not surprising the they would choose to learn more about the refund policy and also process.

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If girlfriend are among them, read on to discover what us have discovered out around Redbox refunds.

What Is Redbox’s Refund Policy?


Since Redbox is not transparent about its refund policy, that is tough to phone call in what cases the firm is willing to provide refunds.

The Redbox Transaction Terms and also Conditions state that if you rental or purchase a defective on-demand content, friend can obtain a refund of the rental or acquisition price if a replacement v a non-defective content is unavailable.

As because that the rental or purchase of items in ~ a Redbox kiosk, the very same Terms state that in the occasion of renting a defective item, girlfriend can gain a instead of of the very same or lesser value, though regards to Use state you will be eligible for a refund if together replacement is not available.

The terms of Use likewise state that Redbox’s full liability for any losses or damages will not exceed $10 or the amount you to be charged, whichever is lesser.

How To obtain a Refund native Redbox on mine Own?

As the Redbox refund request procedure is not clear, girlfriend should contact their Customer support via:

Phone in ~ 1.866.REDBOX3 (1.866.733.2693)

Can You inquiry a Refund Via

Yes / No







Yes (Live chat)


When you contact Customer Service, make certain to define in information what the issue is. For example, the DVD you rented is scratched and also unplayable, or you have actually been overcharged because that items girlfriend returned.

Make certain to carry out details together as:

BarcodesRental/purchase time stampsKiosk location

Note that requesting a refund does not guarantee you will acquire one even if you are approved. For an ext details, examine the common Issues through Redbox section below.

If you desire to publication a Redbox reservation, monitor this page.

What Is the Time home window To inquiry a Redbox Refund?

According to their FAQ page, Redbox does no refund charges older than 90 days.

How lengthy Will It take To obtain My Redbox Refund?

If a refund is granted, the takes about five to seven business days for the refund come be earlier in customer’s accounts, relying on their jae won institution.

Common problems With Redbox

According to resources such as Consumer Affairs or the Better service Bureau, Redbox customers report assorted issues, the most typical being:

Poor client serviceExcess charges due to the machine’s fail to scan reverted itemsDefective DVDs or on-demand streaming issuesFailure come pay out refunds

Poor customer Service

Many individuals complain around customer representatives no being ready to cooperate, denying customers their rights, and hanging increase on them when they insist on speak to the manager.

Even if they decision to communicate with a client complaining about the service, state of the rental or purchase, or overcharges, it is not a guarantee that the client will acquire a refund.

Excess Charges because of Machine’s failure To Scan reverted Items

One of the most common problems is customers gift overcharged because that overdue rentals regardless of returning items within the shortest return window. it happens due to the fact that Redbox machines fail to scan the items, and also the service immediately charges because that each extra day till the failure is rectified.

Defective DVDs and On-Demand Streaming Issues

It is typical that items distributed from Redbox equipments are scratched or otherwise defected, or that on-demand streaming experiences interruptions, causing customers’ inability to use the content they rented or purchased.

Failure to Pay out Refunds

Even if the business agrees to give you a refund, they have tendency to prolong paying it out.

Request a Redbox Refund through


In case you want to spare yourself the trouble of contacting customer Service and requesting a refund on your own, you deserve to delegate the task to

Our app has automated all the procedures to make dealing with services such as Redbox walk seamlessly and without unnecessary stress.

Open in your net browser and take the following steps:

Click Get Protected under Chargeback InstantlyEnter the details around your bank and also the Redbox items you room requesting a refund forConfirm your request through a signature

Once the online assistant has actually received her request, us will contact your gaue won institution and dispute the Redbox charge. come strengthen her claim, we will forward girlfriend the pertinent MasterCard and also VISA codes and regulations. We can additionally contact Redbox and also request a refund on her behalf.

Get Rid that the Redbox promotion Emails

If girlfriend are having actually trouble with extreme promotional or spam emails native Redbox, us can help you reduced their circulation to her inbox.

The Spam Collector functionality has actually been draft to protect against undesired emails native flooding our clients’ inboxes and also exposing castle to perhaps harmful content.

Headaches end Redbox? No concerns With

In situation Redbox is offering you a hard time and also denying your customer rights, you might need to method the matter much more seriously and take legal action. has been honored with the louis M. Brown Award for Legal accessibility by the American Bar Association. The world’s an initial robot lawyer can aid you assert your legal civil liberties by submit a little claims lawsuit versus Redbox.

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Of course, the solutions we covered here are just a small portion of what our application can do. For the full scope of ours expertise, refer to the bulleted list below.

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