Identify and define the actions in career planningIdentify elements of labour industry informationCompare and describe varieties of work finding out experiencesDescribe tools and also strategies come successfully finish work experienceExplore career administration strategies for rectal successReview market career profiles and professions for typical themes


This thing is divided into three parts. First, we’ll discover the crucial steps that career planning. Then we’ll take it a look at the varieties of work experience you can engage in if still in ~ school. Finally, we’ll explore how girlfriend can integrate her planning through your education and experiences, and also we’ll hear from graduates who have actually been effective in their career choices.

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Figure 13.1 Students from Vancouver Island college win recognition and also gain experience at the LinkBC Student instance Competition

Let’s begin with a testimonial of the important steps in the career planning process.

Career Planning

Shepard and also Mani define career to plan “as an ongoing process through i beg your pardon an individual sets career goals and also identifies the method to achieve them” (2013, p. 14). The is through career planning that a person evaluates abilities and interests, assesses values and also personality, considers alternative career opportunities, creates career goals, and also plans practical developmental activities.

Career plan requires people to understand themselves and their values, interests, and skills. That is additionally an continuous process, one that should be repeated with alters in employment and also life circumstances. As you gain an ext experience and also knowledge, the process will begin anew.

This section reviews the five necessary steps of job planning, i beg your pardon are based on ours research and also input from sector experts:

Conduct a self-assessmentResearch the work marketCreate your career search toolkitPut her career campaign into actionEngage in networking

Let’s begin at step one.

Step One: command a Self-Assessment

Self understanding is the vital to picking a career. It deserve to be overwhelming to start the procedure of self-assessment. However, if done fine at the start, the likelihood the securing work that has actually meaning, purpose, and also fulfillment is much greater. Knowledge your preferences, discovering your strengths, and also honestly facing the locations you require to construct are the an initial steps for reliable self-assessment.

Take a Closer Look: travel Careers native the CTHRC

The Canadian tourism HR board of directors (CTHRC) has a website the can aid you discover career options. Start with the “tourism career quiz” to view where you can find a fit, and browse the perform of project boards and also other resources. Examine out these Tourism job Resources:

Rosenberg McKay (2014) identify self-assessment together “the procedure of gathering information around you in stimulate to do a knowledgeable job decision” and adds that “a self-assessment need to examine values, interests, personality, and skills” (¶ 1). Her values should guide your decision making come ensure a good fit because that both you and your employer.

Take a Closer Look: check out Careers by an abilities and Knowledge

The federal government of Canada Job bank website permits you to peruse occupations and also explore the skills and knowledge forced to work in this fields. Discover what jobs can be a an excellent match for you at the federal government of Canada job Bank:

Many world find that over the food of your post-secondary regimen they normally become much more self-aware. It’s recommended, however, the you take it time to do the adhering to in order come facilitate your understanding:

1. Think ago to as soon as you to be a child. What hopes and also dreams go you have actually for yourself? How have these changed?

2. Construct a profile of her personality type. One helpful method of classifying individualities was developed by Myers and Briggs. You can learn more about their personality types by visiting their foundation at Myers and Briggs Personality Types:

3. Carry out an internet search for terms favor personal worth statement and find examples that accumulate you. These might include vital words such together loyalty, accountability, determination, and also passion. Now produce your own unique statement that reflects where you are today.

4. Acquire a far better understanding of yourself by learning exactly how others watch you. Asking a close friend, family members member, or trusted scholastic contact to compose down 10 vital words that define you. Notification where these are various or comparable to the native you chose for your worth statement.

5. Go ago to the introductory thing of this textbook and also make note of the five key sectors of the tourism industry. With a highlighter or similar tool, choose the 2 sectors that room the many appealing come you. Why space these the interest? What life experiences or work-related experience execute you have that use to these sectors? exactly how do lock align v your personality type and values?

With this foundation in place, you’re prepared to confront employment reality by getting a greater understanding the the work market.

Step Two: study the labour Market

Whether you space career planning because that the very first time or you space trying to change careers, gathering labour industry information is essential to ensure her education and also training are relevant. Keep in mind the a career is unique from a job. A job can be a part-time or short-term position, whereas a job is occupational you plan to explore for the length of your skilled life, through each employed opportunity structure on the last.

Learning as lot as friend can about careers in ~ the tourism and also hospitality industry will permit you to make great decisions around your future. Few of the tasks you can do to finish your research include visiting task boards to determine demand and also following companies and also sectors in the media. Let’s look in ~ these concepts in an ext detail.

Visit Tourism and Hospitality task Boards to determine Demand

It’s not sufficient for you to want to occupational in a details field — you have to know what types of jobs are currently being offered. By visiting job boards friend can obtain a feeling of i m sorry geographic locations have an ext opportunities, just how much various jobs pay, and also what kind of experience is required.

Websites you deserve to use because that this search include:

Make note of any kind of interesting positions, and pay attention to gaps. Compare this to your self-assessment. Where room the methods lining up? What transforms might you have to make to advancement your career? for example, if you’d like to continue to be in the very same city, yet see no work posted that complement your needs, it can be time to look elsewhere.

Follow Companies and also Sectors in the Media

Make the a point to monitor companies and sectors of interest to friend in the media. You can do this by utilizing a search engine to set up notifications (e.g., Google Alerts) about sectors (e.g., restaurants, ski resorts), and following service providers on society media (Twitter, Facebook, LinkedIn, Instagram). Friend can additionally monitor news from sector associations to review their comment on issues and also trends affecting certain sectors the the industry and/or geographical regions. This will assist you identify development patterns, know job market trends, and gain one edge must you have the possibility to interview.

With this info in hand, you’ll be all set to produce a plan.

Spotlight On: The go2HR job Board

The project board organized by go2HR is her one-stop shop for tourism and also hospitality jobs and also careers in BC. Find by geographical region, keyword, and also more. For much more information, visit the go2HR task Board:

Step Three: Create her Career Search Toolkit

You have actually completed your initial research, and also now you need to obtain down come business! This step involves getting ready to method employers about details opportunities.

Identify, and also be ready to carry out evidence of, the attributes and skills you own that would certainly be attractive come an employer. It can be helpful to testimonial these in 3 categories:

Personal attributes: describe what girlfriend are choose as a person/employee (e.g., her values, personality type, personal qualities, and characteristics)Technical skills: skills and also knowledge required to perform specific work (e.g., exactly how to usage restaurant Point-of-Sale systems, hotel reservations systems, or other computer software)Transferable skills: skills compelled to carry out a selection of tasks that deserve to be moved from one kind of job to one more (e.g., the capacity to review a balance sheet and also prepare a budget)

Use the perform of your skills and qualities when you describe yourself in your documents.

Figure 13.2 consider a branded set of tools choose resumes and business cards to help you stand out from the crowd.

A standard set of task search documents includes:

Cover letter: a long-form record of one page that speak a story, illustrating how your an abilities and suffer make you an ideal candidate because that the job.Resume (sometimes called a curriculum vitae or CV): a point-form document, generally two pages, the includes your job objective, appropriate experience, education, skills, and also interests.Reference list: identifies three or four experienced contacts who have operated with you, and can vouch because that the high quality of your work.

Be sure to upgrade these papers each time you use for a position and customize them come the opportunity at hand.

You may also want to think about using social media tools and resources to encourage yourself. This may include creating a LinkedIn profile, make a expert (rather than personal) on facebook page, and also using Twitter and also Instagram to communicate with companies. Some job seekers likewise use a expert e-portfolio to show their skills, knowledge, and also abilities. Showcasing her experiences through an e-portfolio is one method to stand the end from various other applicants (Lorenzo & Ittleson, 2005).

Take a Closer Look: E-portfolio Tools

This list, updated regularly, was developed by EPAC, the digital Portfolio action & communication listserv. That provides access to a range of tools for developing e-portfolios with links to vital websites. Prior to using a details tool, be certain to inspect with one instructor to see whether her program has recommended e-portfolio communication at that disposal. To check out the list, visit E-portfolio Tools:

Step Four: put Your Career campaign into Action

Now it’s time to do a list of companies to target, and to technique them.

We’ve already addressed just how you can find opportunities by scanning postings on websites choose the go2HR job board. This is a good start, but most work opportunities are uncovered in the hidden task market, which consists of jobs that room not advertised or do public in traditional ways. Countless individuals find work in BC’s tourism and also hospitality market by being referred, getting hired by who they already know, or beginning at one entry-level position and waiting because that future development opportunities.

If girlfriend don’t have any kind of connections in tourism and also hospitality, make them! List all the organizations you’re interested in working for. Now uncover some an essential contacts to fulfill with. These could be:

The person responsible because that hiring within the organization (as noted on its website or in the directory)An alumni from your program currently working because that the company (ask a faculty member to connect you)The human who currently works in your ideal role within the companyA personal contact (family member, friend, or acquaintance) functioning at the company

Approach her potential call to collection up one informational interview. This is a session wherein you make call with individuals who have the right to use their first-hand endure to education you around a particular role or company.

Write a brief script the will aid you stay focused and also appear professional together you embark top top your an initial call or send an initial email. Here’s a sample:

I have 5 years’ endure working in the travel and/or hospitality field, largely holding front-end positions. I have increased return visitor numbers and received constant feedback around my superior customer organization focus. I am wonder if you have actually 10 minute to speak v me.

Your script will readjust depending on who you room targeting. Prepare a perform of concerns you desire to ask. Remember, in ~ this stage, you are not asking for a job; you’re asking for advice and gathering information. Don’t ask noticeable questions around information already available on the company’s website or in its print material. Part questions might include:

What space three words you would usage to define the culture of this company?In the time that you’ve worked here, would you to speak the company has grown? What has actually changed? What has actually stayed the same?What is a day-in-the-life of who in (name a role) in ~ this company?What salary variety is easily accessible for entry-level employees?What varieties of training and career path support is offered to employees?Are there any kind of other civilization I need to be talk to around this? If possible, might you offer me their call information or present me to them?

The conversation have to be professional however informal in nature, and also many that your inquiries will it is in answered in the natural flow of the conversation. Take notes as you relocate through the interview, and take a minute ~ the interview to to fill in details friend may have actually missed when you were there.

After the session, constantly send a thank-you note. Give thanks to the person for his or she time, and include something particular you learned in the interview the you believe will be useful as friend navigate your career. Sending an email thank-you is fine, but sending a written card will assist you was standing out.

If you’re given the surname of someone else to contact, or you room asked to carry out further information, be certain to follow through. This is your opportunity to make a good impression on your contact, and also the organization.

Step Five: engage in Networking

Developing your skilled network as an arising professional in tourism and also hospitality is essential. Simply as you need to proceed to learn and also develop your ability sets, you must develop and also nurture her network; it’s an investment in her future. Some means to do this include:

Conducting many informational interviews (covered in the ahead step)Maintaining contact with academic classmates/facultyAttending and also presenting at conferencesParticipating in instance study competitions and also other academic contestsUsing social media networks and groupsMaintaining an excellent relationships with coworkers in ~ your current job, and also staying in touch with world when lock leaveAsking family and friends come introduce you come tourism and hospitality experts in their network

Remember that networking is equally about that you understand and who knows you; it functions both ways. Be generous through your contacts, information, and also resources. Together a brand-new professional, you might not have actually a emerged network, but you can offer your an excellent attitude and beneficial ideas, and you will certainly soon get a reputation as someone who contributes to the field.

Figure 13.3 students eagerly await the begin of a networking event

Now that you have actually a feeling of the steps needed to plan your tourism or hospitality career, let’s have actually a look at at critical tool: work experience, i m sorry you deserve to gain while quiet at institution to propel you come your appropriate career much faster.

Work Experience

Experiential learning is “based ~ above students gift directly involved in a learning experience quite than gift recipients the ready-made content in the kind of lectures” (ContactPoint, 2014a). Experiential learning is:

Action-orientedLearner-centredGeared toward process, rather than outcomes

In this way, knowledge is produced as the student moves v the experience.

Through her educational program, you may be able to participate in a range of different learning experiences in tourism and also hospitality. Students who participate in a finding out experience outside of the classroom are more likely to enter the ar with both academic and helpful workplace skills and knowledge, and also have more avenues for career advancement.

Let’s have actually a look at at few of the common varieties of work discovering experiences:

Co-op educationInternshipPracticumService learningVolunteering

Each of these is defined below.

Co-op Education

Co-operative, or co-op education refers to “a structured routine that integrates job-related experience in a student’s ar along with scholastic studies by alternating in-class discovering with durations of really work” (ContactPoint, 2014b, ¶ 1). The term reflects the co-operative relationship in between students, schools, and also employers.


An internship is a temporary on-the-job suffer that is “typically available to college student or inexperienced workers” (ContactPoint, 2014c, ¶ 1). It is generally project-oriented, and also supervised.

The intern must have specific finding out goals versus which he or she have the right to apply experience around a specific industry or ar of work. The term may be payment or unpaid, and may result in permanent career avenues with the company (ContactPoint, 2014b).


A practicum is “applied learning that gives students with helpful experience and interaction with professionals from industry and the ar outside the school” (ConnectEd, 2011, p.3). The score is to assistance career readiness and aid enhance:

Higher-order thinkingAcademic skillsTechnical skillsApplied workplace skills

The experience might be payment or unpaid.

Service Learning

Service learning is defined as a course-based, credit-bearing educational suffer in i m sorry students:

Participate in an organized service activity that meets identified ar needsReflect top top the service task to gain more understanding of course content, a broader appreciation of the discipline, and also an amplified sense of civic responsibility (Bringle & Hatcher, 1995)


Volunteering involves performing a organization without pay in order to attain work experience, learn brand-new skills, accomplish people, add to community, and also contribute come a reason that’s crucial to the volunteer (for example, helping animals, sustaining elderly people, working for an environmental cause) (Pickerell, 2014).

Benefits of job-related Experience Programs

Students who have actually completed a formal occupational experience component benefit from a supportive partnership between the education institution, the employer, and also themselves. This partnership encourages community stakeholder investment, student discovering opportunities, professional networks, as well as opportunities for employers to take part as co-educators.

Some institutions may work with an experiential education coordinator to ensure a specific position meets the school’s criteria. Depending upon your program, remuneration for work can be through the hour, by salary, by a stipend, together in-kind contribute (experiences or solutions from the business), or as a volunteer assignment. The educational institution might monitor her placement and ask friend to complete an assignment where you reflect ~ above the work experience. Part programs may have actually an review component and also a supervisor that supports the student’s learning. College student are additionally evaluated by the employer, and also they will have a supervisor whom they report come directly.

Most often, for students to get involved in a work-related experience program, lock are required to preserve a certain grade point average (GPA) set by the school. Often students are also asked to establish learning goals prior to starting their work experience.

If your regime doesn’t sell a formal job-related experience regimen such as a co-op, internship, or practicum, you have the right to still gain an important hands-on finding out through part-time work and volunteer opportunities. Because tourism is the number-one employee of youth in BC, you can find a part-time job to develop your skills and gain an entry-level opportunity to sign up with the industry.

Whatever endure you interact in, it is in it formal, or informal, it’s vital to:

Explore her employer’s organizational society and society normsDo your best on the jobGain problem management and resolution skills

These three secrets come straight from BC tourism and hospitality labor (LinkBC, 2014), and also are explored in the following section.

Integrating Planning v Education and Experience

The final career planning element we’ll discover in this thing involves integrating her education and work experience. By applying classroom finding out to the field, and also then bringing class from her workplace ago to the classroom, friend can see key concepts in action.

Research Organizational society and society Norms

Each organization has its own society and society norms. Organizational culture refers come “the customs, rituals, and values common by the members that an organization that need to be embraced by brand-new members” (Collins English Dictionary, 2012), and is expressed with its mission statement, vision, beliefs, language systems, and processes. Social standards refer to the way individuals in the company interact, communicate, and generally behave through each other.

Figure 13.4 satisfy with, and also talk to, as countless prospective employers together you can. Here, students room talking come a representative from West shore Sightseeing.

You will desire to know the culture of an company before applying for a project there come ensure her values space congruent. Find the end what’s essential to the company by researching the business. Just how does it current its public face?

Asking concerns of a potential employer about the organization’s culture will assist you assess whether that is a an excellent fit for you. You can do this by questioning employees in the organization throughout the informational interview; or alternatively, in a formal project interview.

Performance top top the Job

This is her time to shine — no issue what function you’ve to be assigned. In addition to respecting and working in ~ a company’s culture, once you start your position, it’s time for you to show initiative (Iannarino, n.d.). Demonstrate an attention in learning and also contributing to the organization’s goals and objectives and also you will stand out from various other employees.

Act without wait to be told what to do and persistently follow through on work-related responsibilities, regardless of the obstacles. Think about ways to enhance operations, and come up with brand-new ideas, while presenting these in a way that reflects you respect management’s expertise. It’s up to you come signal to her employer the you’re someone who have the right to be count on and you have actually leadership potential. Some methods of mirroring initiative include:

Asking to watch a meetingAsking to shadow a manager in an additional departmentReading through firm policies and plans, and also asking questions about themOffering to lug your skills to the table to do a difference, such as setting up a social media account because that the firm or producing a training hands-on for future students in her position

Often, you’ll have the ability to take advantage of project job-related at institution to accomplish some of the above.

Practise dispute Management and also Resolution

The bulk of tourism and hospitality employers anxiety that conflict management is vital skill in this customer-service driven market (LinkBC, 2014). It’s approximately you come practise these skills at your workplace.

In many conflicts, the can be fried goal must be to uncover a resolution. Avoiding or skip conflict is not an efficient strategy. While resolving problem can be uncomfortable, unresolved dispute actually provides the situation worse. Generally, problems have an ext than one cause. How you select to resolve problems will ultimately demonstrate your ability to be professional and move upward in her career.

Consider the complying with three procedures to resolving disputes both at work and in the classroom.


If at all possible, try not to take it the case or comments personally. Do not make assumptions around people’s motivations. Jumping to conclusions adds to the conflict and creates more tension and issues to work though.

Consider that if over there is a conflict, you might not have completely understood the issue or your part in it. While you may not prefer the format or method of the human you’re connecting with, set the goal of listening v acceptance v the intent to fix the conflict. Convey that you are listening respectfully v your body language and tone the voice, and don’t interrupt. If there space several world involved, permit everyone have actually a possibility to speak.

Reflect and also Summarize

If you require to, silently counting to 10 in your head to offer yourself the moment to respond appropriately. Acknowledge her commitment to solving the conflict, and also clarify exactly how the other person is feeling around it. When world feel listened to, lock are regularly willing to take the an initial step toward trust, which climate creates willingness to work through the issue. Summarizing what the various other person has said allows you to ensure the you’ve completely captured his or she position.

Focus top top appreciating what the other person is saying and also thinking to know the resource of conflict. Asking what the other human being believes would certainly resolve the conflict. Focus the conversation top top mutually resolving the issue.


Allow each human being the opportunity to discover solutions equally. Take a rest from the process if you need to, and come earlier to the problem when you feeling refreshed. Frequently the systems is v compromise, since no one is all wrong or all ideal in any type of given situation. Every time you’re provided the possibility to respond, do your best to store language neutral.

By maturely relocating through the procedure of listening, reflecting, summarizing, and responding (and periodically going ago to the begin again), you’ll no only demonstrate your rectal potential, yet gain valuable an abilities for your an individual life.

See more: 1/3 Cup Fresh Cilantro To Dried Cilantro? Bulk Dried Cilantro

While adapting come organizational culture, demonstrating strong on-the-job performance, and also practising conflict resolution room important, there space many an abilities to it is in learned in the workplace. Others include the ability to apply an essential thinking, acting as a an international citizen, and also working as component of a team. V this in mind, let’s have actually a look in ~ success stories in ours industry — graduates who possess these an abilities and attributes, and have used them to propel their careers forward.

Tourism and Hospitality Success Stories

Just a couple of years back the specialists highlighted in this ar were student in the classroom. Here, lock tell united state first-hand what you require to know in bespeak to thrive in BC’s tourism and hospitality industry. These success stories expectancy the adhering to sectors:

Accommodation (account manager, rooms division coordinator)Recreation and also entertainment (project coordinator, conference solutions manager, businessman and tiny business owner)Travel services (long-range planner, take trip designer, industry and communications services manager)

As you check out their stories, you’ll see that many of the themes discover in this chapter room echoed in your advice. Please keep in mind that this profiles were existing as of feather 2015 – some of this grads may already be on come the next large thing in their careers!


Brock Martin, Account Manager
Figure 13.5 Brock Martin

Brock manages accounts for Canada Online appointments Inc. He graduated with a bachelor that hospitality monitoring at Vancouver neighborhood College in 2010. Brock says: